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Art, Prints and Merchandise
Returns
Our return policy lasts one week (7 days). *If more that 7 days have passed since your purchase, unfortunately we can’t offer a refund or exchange.
To be eligible for a return, items must be unused, in the same condition as received and in the original packaging.
To complete a return, we require a receipt or proof of purchase.
Refunds Once return are received and inspected, we will send an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10-15 days.
Partial Refunds There are certain situations where only partial refunds are granted (This is evaluated on a per case basis)
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@tatianacast.com.
Sale items cannot be refunded.
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged (due to our error) If you need to exchange it for the same item, send us an email at info@tatianacast.com
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you will be responsible for the shipping cost. *Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
NON-REFUNDABLE ITEMS:
Art Classes
Art classes must be cancelled or rescheduled one-week (7 days) prior to receive a credit or refund. Otherwise they are non-refundable.
Art Parties and Special Events
Cancellations and Reschedules: We require a minimum of two-weeks (14 days) notice for special events and art party cancellations or reschedules.
If the cancellation is done within the allotted time (14 days), you will receive credit equal to the amount of your event deposit. This credit is valid for a year (12 months) starting at the date of your cancellation and can be used towards classes or merchandise during this time frame.
If you have paid the complete event fee (100%) your event deposit is 50% of the total. This amount (50%) will be allocated as mentioned above. The difference will be refunded to your original method of payment.
If you fail to us give notice within the allotted time (14 days) But give us notice between 7 to 13 days prior to your event, a $75.00 cancellation fee will be deducted and the balance given as a studio credit.
If you fail to give us at least one-week (7 days) notice from your scheduled event or art party, unfortunately we will not be able to issue a credit or refund.